Frequently Asked Questions
✿ Should I Get Smaller Or Larger Hole Grate?
We recommend the smaller holes grate unless you have giant breed buns, such as Flemish giant/French lop. Poops would fall through the smaller holes grate for small/medium sized buns and even less hay waste!
We also have options to buy spare grates only.
✿ Why Use Litter Box With Grate/Floor Mat?
1. Stops the digging fun. If your bunny is having too much fun digging the litter out...this is your solution.
2. Reduces the hay waste. Us bun parents know, bunnies do not eat soiled hay. With a safe grate, it helps to reduce hay waste.
3. Makes cleaning easier for bunparents. You can use any preferred beddings/pee pads at the bottom without worrying about your bunnies tearing and ingesting them that may lead to GI Stasis.
4. Bunnies will no longer be sitting in soiled litter, which will keep their feet and bottoms clean.
5. Bunparents can easily monitor pee and poop condition by simply lifting up the grate as waste easily falls through our grate even for larger buns.
✿ Does Urine Collect on the Grate?
After several rounds of testing, we found this grate design to be the most comfy for bunnies feet because of the rounded edges and ample surface resting area. We do not want to compromise to make the grate space thinner like some other litter boxes on the market just so there is zero pee stains. Many of our customers have bunnies with white feet and it's been proven that our grate helps to keep their feet stay clean and fluffy than ever!
Most of the time, if the bun aims right, all the pee will fall through the holes (the rounded edges also help with that), but some drops may remain on the surface. You can simply wipe it down with a paper towel.
The litter box is big so it requires less frequent deep clean, but spot clean is recommended if you have multiple buns.
✿ Is The Grate Floor Safe for Bunnies?
ROOLY's floor mat is designed specifically for bunny feet. We have smaller holes option for bunnies with smaller front paws. We cannot guarantee the grate will work for every bun. You know your bun(s) the best, so it's up to your discretion as to whether this will be suitable. For anything new that you are introducing to your bun(s), we highly recommend to monitor their behaviors for the first couple of days.
✿ Best Way to Clean My ROOLY?
We recommend to use vinegar + water mix for a nice deep clean to remove any pee stains. This method works well for any plastic litter boxes.
✿ Can Any Liners Fit the Box?
Yes, you can get these liners from Amazon that will fit over the entire litter box. However, only use liners if you buns don't chew. Safety first and definitely monitor anything new being introduced to your buns!
✿ Will the Grate Prevent My Bunnies From Eating Their Cecotropes?
No, the grate will not prevent them from getting the nutrients they need.
Bunnies can produce cecotropes anywhere and anytime and they know when it's coming...Bunnies usually put their heads down to eat the cecotropes (like fresh/directly from the source lol) to ensure they get the nutrients they need. They don't necessarily produce cecotropes when they use the litter box, and even if they do, cecotropes are sticky unlike their normal dry poops that just fall through the grate holes.
✿ What Pee Pad Would Work With ROOLY Litter Box?
We recommend KIRKLAND extra-large Pee Pads. They fit perfectly and come as 100 counts. Amazon Link
✿ How Can I Get My Bunny Accustomed to Using the ROOLY Litter Box?
We recommend placing hay on the litter box to help your bunny get accustomed to the feeling of the floor mat and to help encourage good litter habits.
✿ Why XL Litter Box?
We came out with this size first because we could not find one this size on the market for our buns. A large litter box helps with good litter habits, reduces accidents, and encourages bunnies to eat more hay as they spend at least 50% of their day eating and producing those golden poops.
✿ Will The Grate Cause Sore Hocks?
We are not veterinarians so please consult your vet regarding any specific sore hocks/medical related questions. Our grate provides a large and smooth surface area, which is different than the thin and wired floors that can cause sore hock. However, lots of breeds are prone to callouses, which is different than sore hock based on our understanding (after speaking with our vet). Callouses are usually only on their heels and in most cases still covered by fur. We have customers who came to us with this existing condition, and the grate was able to help separate their bunnies feet from the soiled litters. We cannot guarantee the grate will work for every bun just like some bunnies can run perfectly on hardwood floors and some just hate it. You know your bun(s) the best, so it's up to your discretion as to whether this will be suitable.
✿ Shipping Costs In General
ROOLY does not make any profits in shipping and we always try to provide the lowest rate possible. Fact is shipping for a large item like this is expensive and we are doing the best we can.